Delivery and returns

Find out more about our dispatch times, delivery costs and returns procedure

Prescriptions must be approved by a prescriber before it can be dispensed and delivered to you. We deliver your medication by Royal Mail in discreet, unbranded packaging.  Most medication can be simply posted through your letterbox or a place of your choice. For your safety, some medication, such as Controlled drugs and refrigerated items will require a signature on delivery. Refrigerated items are delivered in temperature controlled packaging, keeping the temperature of medication within the package regulated between 2°C and  8 °C.

Please allow 2 to 3 days for delivery. We are unable to change addresses once an order has been placed. We only deliver to UK addresses. Unfortunately, we are unable to send medication outside the UK. If you require an item urgently, we may be able to send it by Royal Mail Special Delivery, but there may be a small charge. Please contact us for further details.